Frequently Asked Questions

Analysis & Results

This symbol indicates that the measured radon concentration in your sample was less than the detector’s Lower Limit of Detection (LLD). For many kits that have a very low reading, this basically means that your radon levels are so low that we cannot give a precise result, though we can say with certainty it is at or below the report result!
For more information about the LLD and what it means for your results, please visit our webpage.

Category: Analysis & Results

The best way to know if we’ve received your kit is by checking whatever shipment tracking information you might have! If it has been marked as delivered, we should have it here in our labs.

  • Because of our procedures to ensure information privacy and to prevent cross contamination between kits, we do not open kits until they reach the second stage of analysis, which is typically about a day or so after receipt. During the first stage of analysis, your kit and information stay sealed up. Normally it takes 3-5 business days for a kit to complete all the stages of testing and analysis. Once complete, a report will be sent out.

Check out our lab tracking system to see if any tracking is available for your kit! If nothing comes up, it could just mean that we’ve recently received your kit and it has not reached the second stage of analysis just yet.

Category: Analysis & Results

Once testing is complete, a report will immediately be sent out via the method requested on your information sheet. You can also download a copy of your report through our website!
Here are the most common reasons why you haven’t seen a report just yet:

  • Your emailed report got sent to a spam or junk folder. Since we send out thousands of reports via email, we often get marked as spam.
  • Your mailed report hasn’t reached you quite yet. It can take around 7 days for mail to reach you.

Some other common reasons:

  • An incorrect email, fax number, or address on your information sheet
  • Missing information; sometimes, we receive a kit without the info sheet
  •  Your kit arrived a bit late due to a delay in transit

If it’s been over 30 days since you mailed off your kit and you haven’t heard anything from us, please contact us at or by phone at (800) 324-5928. Be sure to include your test kit serial and shipment information.

Category: Analysis & Results

Lab Rush Analysis Service guarantees that your report will be completed by the end of the next business day after receipt in our labs (e.g. if received on Tuesday, results guaranteed by the end of the Wednesday). For the fastest results possible, getting expedited shipping and rush service is the fastest way to go! Here’s how to get rush analysis on your kit:

  • Make sure to provide a valid email or fax number on your information sheet to ensure that your report reaches you quickly.
  • Enclose your payment with your info sheet and radon sampler. The cost is $10 per kit, payable by credit card or check.
  • For credit cards, write your card info on the bottom portion of your info sheet. We accept all major credit cards.
  • For checks, make them out to “Alpha Energy Labs.”
  • Mark your return mailer envelope for “Rush Service.” There should be a box to mark located under the return address space, but if no box is there, you can simply write “Rush Service” on the envelope in permanent marker. If there is no notation on your mailer envelope, we will have no way of knowing your kit needs rush service and it will encounter delays.

Please note that Alpha Energy cannot be responsible for delays if the above instructions are not followed. Lab Rush can only be applied to kits before they are shipped out to our labs.

Category: Analysis & Results

Your results will be sent to you however you requested on your information sheet! We are able to email, fax, or mail them out once complete. You can also download a copy of your report from our website!

Category: Analysis & Results

For Short Term tests, results are generally available 3-5 business after our lab receives your kit. During our peak season from November to April, results may take a bit longer. There is no time guarantee for regular analysis – if you are needing results quickly or within a certain time frame, we recommend purchasing our Lab Rush Analysis Service (see our FAQ).
For Long Term (Alpha Track) tests, results are generally available 2-4 weeks after our labs
receives your kit.

For Radon in Water, results are generally available 4-6 weeks after received by the lab.

Category: Analysis & Results
  • Below 2 pCi/L (74 Bq/m3) is considered a low level of radon and a good test result.
  • Between 2 and 4 pCi/L (74 – 148 Bq/m3 ) is considered by the EPA to be an acceptable but not ideal result. No level of radon is considered safe, so a follow-up test may be warranted to confirm test results. Many times we recommend using a long term test kit for a follow-up test.
  • Above 4 pCi/L (148 Bq/m3) is considered to be high and a dangerous level of radon, and the EPA recommends taking action to help reduce levels. How?

The national indoor average is estimated at 1.3 pCi/L, with the outdoor level averaging 0.4 pCi/L. For more info, visit our webpage! You can also visit the EPA’s website or get in touch with your state radon contact.

Category: Analysis & Results

Generally 10,000 pCi/L of radon in water translate to 1 pCi/L of radon in air. If your radon in water test results are high, your water could be contaminating your air. The nationwide average radon in water level is 353 pCi/L.
You can visit the EPA’s website for more info about radon and how to reduce high levels!

Category: Analysis & Results

If this was the first test at the location, it’s typically recommended to run a follow-up test. Depending on how elevated your levels are, you may want to run a long term test; you can refer to our flowchart to help you decide!
The EPA recommends mitigation to reduce levels above 4.0 pCi/L. Alpha Energy does not provide these services. You can find a list of licensed mitigators here, and you can always speak with your state radon contact for a list of licensed mitigators in your area! Another good resource is the EPA’s Consumer’s Guide to Radon Reduction.

Category: Analysis & Results

Lung cancer is the only documented health risk connected with radon exposure. Radon is a radioactive gas, so the danger comes from breathing it in, which also means that smokers are ata higher risk. To read up a bit more, you can visit our “Learn” section for some more info or go to the EPA’s website.

Category: Analysis & Results