Frequently Asked Questions

Mistakes & Problems

You can substitute a ZipLock style double-seal bag for your envelope. Please be sure that the bag is well sealed (along with your information sheet) so that the kit is not exposed to outside air! Then, ship your kit as soon as possible to our address here:
Alpha Energy Labs
2501 Mayes Rd
Ste 100
Carrollton, TX 75006

We’ll need your information in order to complete all the testing on your kit, so it’s important that we receive it! Here’s how you can send your information to us even if you’ve already shipped off your kit:

  • Enter your information online via our website by clicking here. If you choose this option, it’s not necessary to send in a paper copy of your form.
  • Email or fax a copy of your sheet. Our email is radon@alphaenergylabs.com and our fax is (972) 242-8860. Be sure that your test kit serial is included in your information.
  • Mail it to us. You are welcome to send it through the mail, though we recommend one of the other options to ensure that we are able to get your results faster. Our address is:
    Alpha Energy Labs
    2501 Mayes Rd
    Ste 100
    Carrollton, TX 75006

Light weather events usually do not dramatically affect radon levels! Light rain, low winds, or a little snowfall will not cause much of a problem and you can continue your test. Keep in mind that your results may not be completely accurate, but it will give you a good idea. If you want to lean more on the safe side you may want to run your test for the maximum exposure period of 96 hours (4 full days).
If a severe weather even occurs, your results will probably be affected more. You can continue running your test, but you should leave your kit exposed for the maximum exposure time of 96 hours (4 full days); however, the results from the test may still not be a good indication of your normal radon levels. We would recommend running another test once the weather is back to normal. To learn a bit more about weather and radon, click here.

Our laboratories do not refused packages because we know that kits are sent to us in various ways! If you used USPS to send your kit and it was returned, usually that means there was not enough postage. Click here to find out what the current postage rate is for our kits.

  • Keep in mind that we must receive your kit within 10 days of it being sealed up for a valid reading! Unfortunately delivery days are out of our control – another reason why we recommend an expedited shipping service.

Some mistakes probably won’t affect our ability to get results – such as forgetting to use all capitol letters or to write in black ink – and you can continue to use the sheet you have. You can correct other minor mistakes, such as misspelled information, using white-out as long as the corrections are legible.
If you’ve lost or need another form, here are some options for you:

  • If you’d like a new form, you can download one to print off by clicking here.
  • You can also opt to register your kit’s information online versus sending in the paper form! Click here to register online.

Some minor mistakes won’t invalidate your kit: the sampler being moved a couple inches, getting knocked over but promptly put back, etc. Even forgetting to test under Closed House Conditions or placing your kit directly on the floor won’t invalidate your kit (though it probably will affect your test’s accuracy – refer to the instructions for more info).
Some other mistakes render a kit invalid. If your sampler’s paper backing is punctured, torn, or otherwise compromised, this invalidates a kit. Overexposed kits also result in an error report. In these cases, you will need to start again with a new kit.