The best way to know if we’ve received your kit is by checking whatever shipment tracking information you might have! If it has been marked as delivered, we should have it here in our labs.
- Because of our procedures to ensure information privacy and to prevent cross contamination between kits, we do not open kits until they reach the second stage of analysis, which is typically about a day or so after receipt. During the first stage of analysis, your kit and information stay sealed up. Normally it takes 3-5 business days for a kit to complete all the stages of testing and analysis. Once complete, a report will be sent out.
Check out our lab tracking system to see if any tracking is available for your kit! If nothing comes up, it could just mean that we’ve recently received your kit and it has not reached the second stage of analysis just yet.